CX111 FAQ — Everything Pakistani Players Ask Us

No. CX111 operates a strict one-account-per-person policy. Creating a second account — whether under a different name, email address or mobile number — is a violation of the Terms and Conditions. If duplicate accounts are detected, all associated accounts may be closed and any PKR balances or bonuses forfeited. If you have an existing cx111 account you cannot access, contact support to recover it rather than creating a new one.

You must be at least 18 years of age to register on cx111. This is a hard requirement. CX111 verifies date of birth at registration and again during the KYC process before larger withdrawals are processed. Accounts found to belong to players under 18 are permanently closed with balances and bonuses forfeited. If you are a parent or guardian concerned about a minor accessing cx111, please contact cx111 support immediately.

On the cx111 login page, click "Forgot password?" beneath the password field. Enter your registered Pakistani mobile number and cx111 will send an OTP to that number. Use the OTP to verify your identity, then set a new password. If you no longer have access to your registered mobile number, contact cx111 support via live chat for a manual identity verification process.

Yes, but mobile number changes require identity verification through cx111 support. This is because your mobile number is your primary account identifier and is used for OTP authentication and withdrawal processing. Contact the cx111 support team via live chat, provide identity verification documents and the team will process the update. Minor detail corrections like name spelling can also be handled through support.

CX111 may request KYC (Know Your Customer) documents before processing larger withdrawals or in response to account security reviews. Standard documents requested include a clear photo or scan of your CNIC (Computerised National Identity Card) — front and back. In some cases a selfie holding your CNIC may also be requested. KYC documents are handled confidentially and are not shared with third parties outside of regulatory compliance requirements.

Log into your cx111 account and go to the Wallet section. Select Deposit, choose Easypaisa or JazzCash as your payment method, enter the PKR amount you want to add and follow the instructions. You will receive a payment prompt on your Easypaisa or JazzCash app to confirm the transaction. Deposits via both methods are typically processed within 30 seconds to 2 minutes. The minimum deposit on cx111 is Rs 200 via Easypaisa or JazzCash.

Withdrawal times on cx111 depend on your chosen payment method:

• Easypaisa / JazzCash: 10 to 30 minutes under normal conditions
• NayaPay / SadaPay: 15 to 45 minutes
• Bank IBFT: 1 to 4 business hours
• Visa / Mastercard: 1 to 3 business days

During peak periods — such as PSL finals or Eid weekends — processing may take slightly longer. If your withdrawal has not arrived after these timeframes, contact cx111 live chat support with your transaction reference number.

The minimum withdrawal on cx111 is Rs 500 for most payment methods including Easypaisa and JazzCash. Maximum withdrawal limits vary by method and account verification status. Unverified accounts have lower limits. Completing KYC verification on cx111 increases your withdrawal limits significantly. For specific daily or monthly limits applicable to your account, check the Wallet section of your cx111 account or contact support.

Occasionally a deposit can be delayed for a few minutes due to payment gateway processing. If your cx111 wallet balance has not updated after 10 minutes: first, confirm that the payment was deducted from your Easypaisa or JazzCash account. If it was deducted, contact cx111 live chat support and provide the transaction reference number from your mobile wallet app. The cx111 payments team can trace and manually credit confirmed deposits. Do not initiate a second payment until the first is resolved.

CX111 accepts the following payment methods for Pakistani players:

• Easypaisa — mobile wallet, fastest option
• JazzCash — mobile wallet, widely used across Pakistan
• NayaPay — digital wallet
• SadaPay — digital wallet
• Bank IBFT — direct bank transfer from any Pakistani bank
• Visa / Mastercard — debit or credit card

All transactions on cx111 are in Pakistani Rupees (PKR). No currency conversion fees apply.

CX111 does not charge platform fees on deposits or standard withdrawals. However, your payment provider — Easypaisa, JazzCash or your bank — may apply their own transaction charges. These are outside cx111's control. For Easypaisa and JazzCash wallet-to-wallet transfers, standard transaction fees are typically minimal or zero for registered users. Check your payment app's fee schedule for specifics.

New cx111 members receive a welcome bonus of up to Rs 10,000 on their first deposit. The bonus is credited automatically to your cx111 wallet once your first deposit is processed — no bonus code is required unless you were given a specific referral code. The bonus amount is based on your first deposit amount and the current promotion terms. Bonus funds are subject to wagering requirements before they can be withdrawn. Full bonus terms are detailed in the cx111 promotions section.

Wagering requirements (also called rollover requirements) mean you need to bet the bonus amount a certain number of times before the bonus converts to withdrawable cash. For example, if you receive a Rs 1,000 bonus with a 10x wagering requirement, you need to place Rs 10,000 in total bets using the bonus before it can be withdrawn. Your wagering progress is visible in your cx111 account wallet section. Different bonuses on cx111 carry different wagering requirements — always check the specific terms of each promotion.

Yes. CX111 regularly runs reload bonuses for existing members, cricket special promotions during PSL and major ICC tournaments, free spin offers on new slot games, cashback promotions and referral bonuses when you bring friends to cx111. These are updated in the promotions section of your cx111 account after login. During PSL season especially, cx111 runs enhanced cricket betting bonuses specifically for Pakistani players.

Yes — cx111 rewards you when you refer friends who register and make their first deposit. Your unique referral code or link is available in your cx111 account. When a friend registers using your code and makes a qualifying deposit, both you and your friend receive a bonus. Referral bonus amounts and terms are shown in the promotions section of your cx111 account. There is no limit on how many friends you can refer.

CX111 offers live in-play cricket betting on PSL, ICC World Cup, Asia Cup, bilateral series and domestic T20 leagues. After logging into your cx111 account, go to Live Cricket Score to see active markets. Odds update ball by ball during live play. You can bet on match winner, next wicket, total runs, player performance and many other markets. Bets are placed using your cx111 wallet balance in PKR. Live markets close when a particular ball or over is in progress to maintain fairness.

CX111's jackpot slots are slot games with a progressive or fixed top prize shown in PKR on the game screen. Each spin contributes a small amount to the growing jackpot pool. When a jackpot is triggered — by hitting a specific combination or through a random jackpot mechanic — the full prize amount is paid directly to your cx111 wallet in PKR. No conversion, no waiting. Each jackpot slot game has different rules for triggering the jackpot, which are explained in the game information panel before you play.

In cx111's crash games, a multiplier starts at 1x and rises until it randomly crashes. You place a PKR bet before the round starts and must cash out before the crash. If you cash out in time, your bet is multiplied by your chosen exit multiplier. If the game crashes before you cash out, your bet is lost. You can set an automatic cash-out at a target multiplier, which is useful if you do not want to watch the screen constantly. Crash games on cx111 use a provably fair algorithm.

CX111 poker rooms offer Texas Hold'em and Omaha cash games and tournaments. Tables are available at multiple stake levels in PKR — from low-stakes tables suitable for beginners to higher-stakes rooms for experienced players. During PSL season and Eid holidays, poker room traffic on cx111 increases significantly with large numbers of Pakistani opponents online. Tournaments with guaranteed PKR prize pools are also run at scheduled intervals.

CX111's ludo games follow standard ludo rules — roll dice, move pieces around the board, get all four pieces home first to win. The difference is that each player contributes a PKR entry amount to the pot, and the winner takes the pool minus the cx111 platform fee. You can play 2-player or 4-player ludo rooms. Room entry amounts range from a minimum of Rs 20 up to higher-stakes rooms. Ludo on cx111 is particularly popular amongst Pakistani players who grew up with the physical board game.

CX111's esports betting section covers BGMI (Battlegrounds Mobile India), Free Fire, CS2, Dota 2, League of Legends, Valorant and selected mobile esports tournaments with Pakistani teams participating. Pre-match and live in-play betting markets are available during major tournaments. CX111 also covers FIFA and NBA2K esports events. All esports bets are placed in PKR from your cx111 wallet.

Yes — baccarat is available on cx111 with multiple table options including standard baccarat, mini baccarat and live dealer baccarat. Table limits in PKR start from as low as Rs 100 per hand on lower-stakes tables, up to Rs 50,000 or more on VIP tables. In baccarat you bet on Player, Banker or Tie — the game goal is to reach a hand total closest to 9. CX111's live baccarat tables are streamed in real time with professional dealers.

CX111 uses 256-bit TLS 1.3 SSL encryption on all connections — the same standard used by banks. Passwords are stored in hashed form and are never readable by cx111 staff. OTP-based login adds a second layer of identity verification. CX111 also monitors login locations and device fingerprints, flagging unusual access for additional verification. Financial data is stored separately from gameplay data and is handled in compliance with relevant data protection standards.

Contact cx111 live chat support immediately. The cx111 security team can place a temporary account hold within minutes of your report — stopping any further logins, deposits or withdrawals. Change your password as soon as you regain access. If your registered mobile number has also been compromised, inform cx111 support so a manual identity verification can be initiated. CX111 will investigate any unauthorised access and take appropriate action to secure your account and PKR balance.

No. CX111 will never ask for your password via SMS, WhatsApp, phone call or any message outside of the official cx111 website. If you receive such a message, it is a phishing attempt. Do not provide any information. Report it to cx111 support immediately. The only legitimate cx111 communications that involve your account security are OTP codes sent from the official cx111 system — these are one-time codes that expire within 5 minutes and should never be shared with anyone.

CX111 provides the following responsible gaming tools to all registered players: deposit limits (daily/weekly/monthly), loss limits, session time controls, reality check reminders, cooling-off periods (24 hours to 30 days) and self-exclusion (6 months to permanent). All tools are accessible in your cx111 account settings or via live chat support at any time. Full details are on the Responsible Gaming page.

Contact cx111 support via live chat or email at support@cx111.bet and request self-exclusion. Choose a period: 6 months, 1 year or permanent. Your account is locked the same day and your PKR wallet balance is returned to your verified payment method. During the exclusion period you cannot log in, deposit or place bets. CX111 will not send you promotional messages during this period. See the full process on the Responsible Gaming page.

Contact cx111 support directly and explain your concern. The cx111 welfare team can advise on options available including third-party exclusion requests and temporary account holds. Family welfare concerns are taken seriously and handled confidentially. If the situation is urgent, cx111 support can place a precautionary hold on the account while identity is being verified. You can also find more guidance on the Responsible Gaming page.